Freight Forwarding Manager

Responsibilities:

• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Planning pre-determined routes and accommodating route changes as needed.
• Preparing dispatch doents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Keeping track of transportation regulations and laws to ensure that truck drivers comply.
• Reviewing drivers’ logs, including dispatched calls and arrival times.
• Monitoring truck repairs and maintenance schedules.
• Logging customer shipping schedules and complaints.