Franchise Hotel - Waiter/Waitress - Th8 Palm Hotel, Vignette Collection

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

1. Greet guests and present them with the menu.
2. Inform guests about the special items for the day and menu changes if any.
3. Suggest food and beverages to the guest and try to upsell.
4. Take food and beverage orders from the guest on the order taking pads.
5. Accept payments, issue receipts, and return change.
6. Perform basic cleaning tasks as needed or directed by supervisor/manager.
7. Fill in for absent staff as needed in any of the F&B areas within the hotel.
8. Punch the order on the POS machine and ensure to enter the special requirements made by the guest while ordering food (e.g., No Garlic, less spicy, without egg, etc.).
9. Communicate with the guest and provide assistance with their queries.
10. Work as a team to complete all job tasks in a timely manner.
11. Observe guests and ensure their satisfaction with the food and service.
12. Promptly respond to guests with any additional requests.
13. Maintain a proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
14. Properly open and pour wine at the table.
15. Adhere to grooming and appearance standards consistently.
16. Understand and communicate products and services available at the hotel, usually located in a desirable vacation spot, that offers fine dining, exceptional service, activities unavailable at most other properties, and many amenities.
17. Must have some familiarity with basic cooking knowledge and complete menu knowledge for their restaurant/area.
18. Help other areas of the restaurant such as answering telephones and completing financial transactions.
19. Print closing reports and drop the cash.