Franchise Hotel - Front Office Night Supervisor - Th8 Palm Hotel Vignette Collection

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Day-to-Day Responsibilities

• Oversee and manage night operations at the front desk, ensuring smooth check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints efficiently, ensuring high levels of customer satisfaction.
• Supervise the night audit process, ensuring all financial transactions are accurately recorded.
• Monitor hotel security, coordinate with security personnel, and handle emergency situations.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Conduct night shift handover reports and communicate key details to the morning shift team.
• Manage room availability and oversee any late check-outs or early arrivals.
• Assist in resolving any operational issues that may arise during the night.
• Train, guide, and support night shift front desk associates.
• Ensure proper handling of guest feedback and escalate issues when necessary.
• Perform administrative tasks such as updating reports, handling emails, and tracking guest preferences.
• Coordinate with housekeeping and maintenance teams for any urgent room-related issues.
• Maintain a professional and welcoming atmosphere in the lobby and front desk area.

Requirements

• Previous experience in front office operations, preferably in a supervisory or night shift role.
• Strong leadership and problem-solving skills to handle challenges effectively.
• Excellent communication and interpersonal skills for guest interaction.
• Ability to multitask and work efficiently under pressure.
• Knowledge of hotel property management systems (PMS), preferably Opera or similar software.
• Understanding of night audit procedures and financial reconciliations.
• Familiarity with emergency procedures and security protocols.
• Flexibility to work overnight shifts, weekends, and holidays.
• High attention to detail and organizational skills.
• Hospitality degree or relevant experience in hotel operations preferred.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.