Franchise Hotel - Commercial - Reservations Agent

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

[daytoday]

• Guest Reservations: Handle all guest reservations via phone, email, or online platforms, ensuring prompt and accurate responses to inquiries.
• Room Allocation: Process bookings in line with hotel availability and special guest requests, managing room blocks and allocations.
• Booking Systems Management: Utilize the hotel's reservation system (Opera or similar) to update and manage guest bookings efficiently.
• Upselling: Proactively identify opportunities to upsell rooms, packages, and hotel services to maximize revenue.
• Guest Assistance: Provide professional, courteous, and informative customer service, resolving guest concerns related to reservations.
• Coordination with Departments: Communicate effectively with Front Office, Housekeeping, and other departments to ensure smooth guest experiences and accurate room readiness.
• Reporting & Records: Maintain accurate booking records, prepare daily reports on reservation status, and assist with forecasting and revenue reporting.

[requirements]

• Experience in reservations or customer service (bonus if you’ve worked with Opera Gupshup).
• Great communication skills in English (extra points for Arabic or French).
• Detail-oriented with a knack for multitasking.
• A customer service superstar who loves interacting with guests.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.