Franchise Hotel - Cluster Assistant Reservation Manager -Th8 Palm Hotel, Vignette Collection

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Reservations Management:

• Oversee the daily operations of the reservations team, ensuring accurate and timely processing of bookings.
• Monitor room inventory, availability, and rates to maximize occupancy and revenue.
• Analyze booking trends and provide recommendations to optimize revenue management strategies.
• Ensure all reservations are entered accurately in the system and confirmations are sent promptly.

Team Leadership:

• Assist in training, mentoring, and supervising the reservations team to achieve departmental goals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a collaborative and high-performance work environment.

Revenue Optimization:

• Collaborate with the Revenue Management team to implement pricing strategies and promotional offers.
• Monitor competitor rates and market trends to ensure competitive positioning.
• Assist in preparing and analyzing reports related to reservations and revenue performance.

Guest Relations:

• Address and resolve guest inquiries, special requests, and complaints related to reservations.
• Ensure seamless communication between reservations, front office, and other departments.
• Maintain high standards of customer service and satisfaction.

System Management:

• Ensure proper utilization and maintenance of the property management system (PMS) and channel management tools.
• Regularly update and audit online distribution channels to maintain rate parity and accurate property information.
• Troubleshoot and resolve system issues in collaboration with IT and external vendors.

Administrative Tasks:

• Prepare and present weekly and monthly reservations and revenue reports.
• Assist in budget preparation and cost control for the reservations department.
• Maintain up-to-date knowledge of hotel products, services, and local attractions.

• Strategic thinking and revenue focus.
• Ability to manage multiple priorities and work under pressure.
• Team-oriented with a focus on employee development.
• Customer-centric mindset with a passion for hospitality.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.