Foreman

The role of Workshop Foreman is expected to handle workshop operations and manage the workshop floor. This includes assigning jobs to technicians, following up on tasks, discussing with customers and service advisors, ensuring quality repair jobs, monitoring workshop KPIs, and improving technicians' efficiency and productivity.
What you will do:

• Handle workshop activities and assign jobs to technicians.
• Collect accurate symptoms of complaints from customers for quick resolutions at the workshop.
• Empathize and clarify customer requests.
• Ensure quality jobs follow-up and minimal return jobs from customers.
• Coordinate with workshop service advisors and technicians to ensure timely completion of repairs and update status to customers.
• Ensure achievement of given revenue targets and promotion of value-added services.
• Obtain high standards of customer service values and resolve customer concerns promptly.

Required skills to be successful:

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• 3 to 5 years of overall experience with an automobile dealership, with a minimum of 3 years in the Service Department as a Service Advisor, preferably in Buses/Commercial Vehicles.
• Automotive dealer/distributor business processes knowledge.
• Proficiency in MS Office and ERP systems.
• Strong customer handling and communication skills.
• Logical thinking ability to understand the technical root cause of vehicle problems.
• Customer service-oriented, honest, responsible, culturally sensitive, and a team player.

1. Leadership and Management:

• Team Supervision: Ability to manage and lead a team of workers, ensuring that they follow instructions and work efficiently.
• Conflict Resolution: Effectively handling conflicts or issues that arise between team members or with other departments.
• Delegation: Assigning tasks and responsibilities to workers based on their skill sets and workload.
• Motivation: Encouraging team members to meet deadlines, maintain quality standards, and work safely.

2. Technical Knowledge:

• Industry-Specific Expertise: In-depth understanding of the specific industry, whether it's construction, manufacturing, or another field.
• Equipment Operation: Knowledge of how to operate and maintain machinery, tools, and equipment used on the job site.
• Problem-Solving: Ability to address technical issues or challenges that may arise during the project, troubleshooting and finding solutions quickly.

3. Communication Skills:

• Clear Instructions: Effectively communicating with workers and management, giving clear instructions on tasks, safety protocols, and deadlines.
• Reporting: Preparing progress reports, safety logs, and other documentation required for project tracking and compliance.
• Interpersonal Skills: Building strong relationships with workers, managers, clients, and other stakeholders.

4. Time Management:

• Prioritizing Tasks: Ensuring that tasks are completed in the correct order and on schedule, while balancing multiple projects or aspects of the job.
• Meeting Deadlines: Ensuring that projects or tasks are completed within the given time frame, minimizing delays.

5. Safety and Compliance:

• Safety Protocols: Ensuring that workers adhere to safety standards and regulations, helping to prevent accidents and injuries.
• Regulatory Knowledge: Understanding and enforcing relevant health and safety regulations, environmental policies, and industry standards.
• Risk Management: Identifying potential safety hazards and taking preventive measures to mitigate risks.

6. Quality Control:

• Ensuring Standards: Monitoring the quality of work to make sure it meets the required standards, including design specifications, safety guidelines, and industry regulations.
• Inspection and Testing: Overseeing inspections and testing of work or materials to ensure they meet project requirements and specifications.