Food & Beverage Supervisor

Responsibilities

• To promote and ensure guest satisfaction, achieved through his / her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shifts, ensure that guests are satisfied by assisting with serving, seating, communication with the kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shifts in accordance with the Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
• Find solutions for problems such as call-outs, last-minute bookings, or any other daily problems that may arise.
• Be on the floor during the entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
• Assist any Associate in his / her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Encourage problem-solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his / her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs, new ideas, and methods of operation.

Qualifications

• Previous experience in the same position for at least 1 year.
• Luxury hotel experience is a must.
• Passion for excellent service.
• Excellent team player and great communication skills.