Food Beverage Director

Job Responsibilities:

• To manage and drive all aspects of the F&B Operations.
• To ensure that all Food and Beverage Operations are managed efficiently according to the established concept statements and that they are kept in good and hygienic condition.
• To closely monitor the profitability of all Food and Beverage outlets, providing solutions to improve problem areas and assisting in implementing corrective measures to ensure that each outlet is individually profitable.
• To liaise with the Kitchen department on daily operations and quality, and with the Director of Culinary on menu engineering and portion control, ensuring the highest food standards are achieved whilst selling at the correct prices.
• To ensure all guest complaints, requests, and enquiries on food, beverage, and service are addressed in a timely manner, supporting the F&B Leaders at all times to ensure the highest standards are maintained.
• To establish a rapport with guests to gain feedback on our product and operation quality and be present in Operations to understand the challenges and implement the necessary changes.
• To monitor the activities and trends of competitor hotels, restaurants, and bars, identifying and acting on opportunities to modernize all equipment, service methods, and product presentation to continuously improve guest satisfaction and sustain the competitive advantage of Fairmont The Palm.
• To take the lead in the preparation of the Annual Business Plan and Sales and Marketing Plans, coordinating with the required departments to ensure clarity, alignment, and a shared vision.
• To be accountable for full P&L of all F&B operations and ensure that the monthly forecasted/budgeted food and beverage revenues and GOP are achieved.
• To attend all Food and Beverage Meetings and Daily Operations Meetings and to run daily operational meetings.
• To plan and implement F&B-related programs, policies, and procedures to ensure that Fairmont The Palm standards are met, ensuring that managers take corrective actions as necessary in adherence to those policies and procedures.
• To ensure that all F&B colleagues adhere to Fairmont The Palm's uniform and grooming standards and that hygiene standards are relentlessly enforced to demonstrate a professional image at all times.
• To strictly adhere to the established operating expenses and ensure that all costs are controlled.
• To ensure continuous improvement in the level of service, making sure colleagues are constantly making special moments happen for all guests.
• To assist in the training of colleagues, ensuring that they have the necessary skills and tools to perform their duties with maximum efficiency and in the most productive manner.
• To conduct performance appraisals for the F&B Leaders, identifying and developing young talents within the organization for future potential growth.
• To drive the team to improve their individual performance through coaching and creating development/succession plans for colleagues.
• To adhere to Hotel Hygiene and HACCP standards, ensuring that its Standard Operating Procedures and Requirements are fully met.

Qualifications:

• Bachelor's degree in Hotel/Hospitality Management.
• Previous DFB experience and a minimum of 5 years in UAE-based Luxury Hotels is mandatory.
• A passion for excellence and delivering high-quality, personalized, and unique service.
• A motivator/self-starter with a lively and energetic personality.
• Displays initiative and is always open to new ideas.
• Highest level of professional values with a keen focus on guest/colleague satisfaction.
• Strong local market knowledge, always acutely aware of the latest F&B/culinary trends.
• Well connected and networked in Dubai with key influencers and decision-makers.
• Strong interpersonal and problem-solving abilities.
• Willing to work long hours and weekends.

Remote Work: No

Employment Type: Full-time