Food & Beverage Associate

This position delivers the dining experience by providing information to help food and beverage selection, presenting ordered choices, and ensuring a clean and safe environment.

• To understand and adhere to all company standards, including mission statements, values, and standard operating procedures related to your job description.
• To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Farah Strategy and Values.
• All colleagues will comply with company grooming standards and dress codes as set out by the company at all times.
• To represent and promote Farah Experiences in a positive manner at all times to maintain a professional brand image to all concerned stakeholders.
• To help collectively achieve department and company objectives, action plans, and key performance indicators.
• To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry, and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean, safe, and hygienic environment for all guests and colleagues.
• To engage each guest as a unique individual and listen attentively to their requests.
• To adhere to all emergency procedures, ensuring guest safety and participate in emergency drills and evacuations as necessary.
• To greet guests as they arrive in accordance with standard operating procedures set out by the company.
• To answer questions regarding the menu and make suggestions regarding food choices by menu location.
• To upsell drinks before meals, side orders that complement the main dishes, and suggest non-alcoholic beverages or alcoholic beverages including wine.
• To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedures.
• To conduct all restaurant opening and closing procedures according to pre-set standard operating procedures as defined by the company.
• To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.
• When designated as a host, to introduce the waiter/waitress that will be attending to the guests.
• To deal with guest complaints courteously, efficiently, and according to company policy and to apply guest recovery solutions.
• To service tables in the restaurant area ensuring a clean and presentable environment for our guests.
• To be fully aware and knowledgeable of all products sold in F&B outlets to promote, suggest, and upsell products to our guests according to standard operating procedures.
• Good housekeeping - To ensure the condiment stands are kept fully stocked and replenished as required.
• To clean equipment, machinery, and dispensers regularly in accordance with outlet checklists and standard operating procedures.
• To sweep/mop floors in the outlet as required in accordance with standard operating procedures.
• To collect stock from the warehouse and deliver it to the outlet as required by team leader, supervisor, or manager.
• To actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy.
• To seat guests at the table and provide them with a menu and information about the style of service.
• To manage the waiting list should the restaurant become full to capacity.
• To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures.
• Should attend and pass all legally required food safety courses (e.g., Essential Food Safety Training / EFST).
• To manage lost & found items adhering to the company’s lost & found policy.
• To uphold integrity by understanding and adhering to all proper wristband handling, cash handling, and point of sales procedures to contribute to the success of the organization.
• To be fully aware and knowledgeable of all products, activities, and services sold not only in F&B outlets but overall to promote, suggest, and upsell these products to the guests, which will in turn increase revenue, per cap, and guest satisfaction.
• To operate the cash register (POS System) in accordance with standard operating procedures.
• To keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures.
• To be responsible for the cash float throughout your shift and ensure it balances correctly at the conclusion of the shift as set out in the standard operating procedures.
• To be responsible for remitting the daily sales to cash control as set out in the standard operating procedures.
• To adhere to the company’s overage & shortage policy as set out in the standard operating procedures.
• To use machinery, equipment, or dangerous substances in accordance with training and instruction received as defined in standard operating procedures.
• To assist in other areas of the outlet, such as cleaning up, shelf stocking, or keeping items displayed in an orderly manner.
• To participate fully in all training and continual assessment projects held by the food and beverage department.
• To perform any additional tasks/duties that are assigned by the management team.

Minimum Requirements

• High School Diploma
• Minimum 1 year food and beverage experience
• Good communication skills
• Teamwork
• Broad food and beverage knowledge
• Desire to listen, learn, and follow up on instructions.
• Bachelor's Degree / Higher Diploma (optional)
• Essential Food Safety Training
• 1 year experience as a waiter/waitress in a hotel (optional)
• Minimum 2 years food and beverage experience (optional)