Food and Beverage Attendant

Roles and responsibilities

1. Customer Service Excellence

• Guest Engagement: Providing friendly, professional, and attentive service to all guests.
• Problem-Solving: Addressing guest complaints or concerns promptly and effectively.
• Personalization: Anticipating and accommodating guest preferences to enhance their experience.

2. Communication Skills

• Verbal Communication: Clearly explaining menu options, specials, and promotions.
• Non-Verbal Communication: Using body language and demeanor to convey professionalism and attentiveness.
• Active Listening: Understanding guest requests and responding accurately.

3. Food and Beverage Knowledge

• Menu Familiarity: Knowing the ingredients, preparation methods, and flavors of menu items.
• Beverage Service: Understanding and serving a variety of beverages, including wine, beer, and cocktails.
• Allergy Awareness: Knowing how to assist guests with dietary restrictions or allergies.

4. Multitasking and Time Management

• Efficient Service: Managing multiple tables or service tasks without compromising quality.
• Prioritization: Handling tasks in a busy environment, ensuring guest needs are met promptly.
• Speed and Accuracy: Delivering orders quickly while maintaining precision.

5. Attention to Detail

• Presentation Standards: Ensuring food and beverages are served according to the establishment’s standards.
• Cleanliness: Maintaining a clean and organized work area, including tables and service stations.
• Order Accuracy: Double-checking orders to avoid errors.

6. Technical Skills

• POS Systems: Using point-of-sale systems efficiently for order taking and payment processing.
• Cash Handling: Processing payments accurately and handling cash responsibly.
• Basic Setup: Arranging tables and service areas, including table settings and decorations.

7. Teamwork

• Collaboration: Working closely with kitchen staff, bartenders, and other attendants to ensure smooth service.
• Flexibility: Assisting teammates during busy periods or handling additional responsibilities when needed.
• Conflict Resolution: Addressing and resolving minor team disputes or service bottlenecks.

8. Professionalism

• Appearance: Maintaining a clean and well-groomed appearance.
• Punctuality: Being reliable and on time for shifts.
• Ethics: Upholding the establishment’s values and standards of conduct.

9. Physical Stamina

• Endurance: Standing, walking, and carrying trays or heavy items for extended periods.
• Agility: Navigating busy dining areas efficiently without disturbing guests.
• Safety Awareness: Handling food, beverages, and equipment safely to prevent accidents.

10. Cultural Sensitivity

• Guest Interaction: Respecting and accommodating diverse cultural preferences.
• Language Skills: Communicating effectively with guests from different backgrounds (multilingual abilities are a plus).

Desired candidate profile

We are on the lookout for a talented and motivated individual to join our Food and Beverage Team. If you are enthusiastic, with an impeccable personal presentation, grooming, and a clear passion for customer service to deliver a first-class F&B experience, we’d like to hear from you!

As an Attendant, Food and Beverage at Atlantis The Royal, you will be responsible for assisting the waiter in delivering an exceptional standard of service. You will be working closely with both kitchen and service team, making sure that sanitation and safety standards are always followed and maintained. It is also essential that you have full knowledge of the food menu and ensure that orders are delivered in a timely and safe manner.

About You

The ideal candidate will have 1-2 years of experience in a similar role with a proven track record of working in an international luxury hotel. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.