Floor Supervisor

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 22 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

We are currently seeking a dedicated, enthusiastic, and professional Floor Supervisor to join our exceptional team in Delizie. Anchored at Dubai Harbour, Delizie Caff Gourmet is a true celebration of La Dolce Vita. Surrounded by remarkable panoramic views of the prominent Dubai Marina skyline and Ain Dubai backdrop, you'll find yourself within the picturesque harbour filled with yachts, a timeless ambiance, and an elegant setting to indulge in. As a Floor Supervisor, you will oversee the daily operations of the caf floor, ensuring that exceptional service is delivered to our customers, staff are effectively managed, and the caf environment remains clean, organized, and welcoming.

Principal Accountabilities

• Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Reports customer needs and handles complaints
• Provide exceptional guest service, thereby setting the standard for all employees
• Coaching and training of staff, in order to improve performance and to achieve the department's objectives and targets
• Completes staff's performance scorecard on a monthly basis
• Discipline team members through ongoing feedback and the establishment of performance expectations
• Conduct the closing and opening procedures consistently and thoroughly
• Assigns tasks and responsibilities to subordinates and validate their job descriptions
• Observes compliance with the company's policies and procedures, as well as, governmental laws and regulations
• Daily check up on the smooth performance of all restaurant machinery and equipment
• Ensures the proper practices are being adopted in the restaurant from Food safety, food & equipment sanitation, and personal hygiene in all restaurant internal and external areas
• Performs other duties pertinent to this job as assigned.

Ideal Candidate

• BA degree in a Hospitality School
• Minimum 2 years of experience in similar positions in a fine dining restaurant
• Strong leadership skills
• High personal integrity, professionalism and maturity
• Excellent communications skills
• Computer knowledge
• Problem-solving skills
• System Oriented
• Highly cooperative team spirit
• Fun and highly self-motivated
• Positive attitude and smiling face
• Cooperative and selfgiving team player

What We Offer:

• Competitive salary and incentives.
• Opportunities for career growth within a high-end restaurant.
• Staff discounts on food and beverages.
• A collaborative and vibrant working environment.