Flight Support Supervisor

Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport.

Job Outline

Plan

• Verify and validate flight schedules between DMIS and ACL slots ensuring accuracy in updates.

Deploy

• Liaise with Customer Airlines seeking clarity and confirmation on flight status as required.

Lead

• Create, update and maintain DMIS database.

Execute

• Source seasonal schedules from customer airlines, validate schedules with ACL slots and update DMIS DXB & DWC.
• Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data.
• Liaise with Commercial team on new airlines start-ups and creations.
• Ensure flight type & status along with Paying party is accurately updated in DMIS.
• Verify and validate on shift basis daily slots and DMIS schedules.
• Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders.
• Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery.
• Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center.
• Respond to Customer complaints and feedback in a timely manner.

Qualifications & Experience

• 12 years of schooling or equivalent.
• Fluent in English written and oral.
• 5 years of experience in ground handling / airport operations Customer relationship.
• Good understanding of ground handling services.