Fitness and Wellness Manager -Dubai

The Fitness Manager has a key role in impacting the Retention of Gym & PT Members. The role demands a hands-on approach, with meaningful and impactful presence “on the floor” in the Gym. The FitnGlam vision includes a genuine bonding with our members, where their goals & aspirations become our responsibility, and our mission. The Floor Manager is instrumental in making this happen.

KEY RESPONSIBILITIES

1. Based in the Gym, the Fitness Manager is responsible for acting as a Quality Assurance auditor, ensuring that equipment, cleanliness, and staff are in a state of operational optimality.
2. “Owns” the Gym & PT Unit, responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery & Member Retention; Scheduling & Programming; P&L Management.
3. Drives Unit Personal Training, developing programs, leveraging the team of Level I, II, II Instructors, and delivering against Budget Targets.
4. Acts as an easily available “ear” to all FitnGlam Members, always ready to discuss objectives, goals, achievements, programming, and progress.
5. Co-ordinates with Fitness Instructors and PTs, ensuring the Gym is always tidy, equipment correctly stored, and staff executing their duties as per Standard Operating Procedures.
6. Manages the Personal Trainers and their client’s sessions; reporting the sell-in / sell-out weekly to the management.
7. Liaises informally with FitnGlam Members in order to have a real-time and first-hand understanding of customer sentiment, needs, complaints, suggestions.
8. Runs periodic surveys online and through member feedback forms to report on the complaints and action it with the relevant Unit Head / Process owner.

Desired Candidate Profile

Minimum 2 Years’ Experience in a customer-facing role. Candidate must have relevant experience.