Field Service Engineer (SYSS)

Field Service Engineer:

The role of the Field Service Engineer is to provide residential site services for Emerson’s DeltaV System including maintenance services, diagnostics, installation and commissioning, start-up, and problem resolution.

The Service Engineer is the link between customer needs/constraints and the Emerson Systems and Software Operations teams. He works within the Lifecycle services organization. The Service Engineer is the residential engineer for the Long Term Service Agreement Contract with Lukoil Iraq.

Job Description

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness. Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results encouraged by the customer.

In this Role, Your Responsibilities Will Be:

• Perform service and maintenance tasks in accordance with customer schedule on a rotation basis.
• Provide recommendations to the customer on product or solutions, improvements, and system health checks.
• Own the process of providing resolution to sophisticated technical issues and resolve customer disruptive events, where appropriate collaborating with Emerson CSE (GSC and Product Engineering).
• Participate in and lead client support activities such as site surveys, FEED studies, fixing/support call resolution, system modifications, and training.
• Provide on-site, on-the-job customer instruction in the application, maintenance, and operation of Emerson products.
• Proactively identify Service/Product opportunities and assist the sales process.
• Proactively promote service, start-up, and commissioning services and support the sales team as required.
• Align with all Emerson requirements for business processes including timesheets, site visit reports, and all other documentation in line with Emerson internal procedures.

Who you are?

• Worked before on project engineering, services, management, scheduling, procurement, team coordination, and sales support.
• Multidiscipline knowledge (Customer side and Emerson full portfolio).
• Good verbal and written communication skills.
• This role requires constant presence on customer site in Iraq on a rotation basis (28 days on, 28 days off).

For this role you will need:

• Bachelor’s Degree or equivalent experience in an Engineering field (including control engineering, computer science, instrumentation, or electronics, etc.).
• Confirmed experience in Industrial automation systems with Emerson DeltaV.
• Experience in refining, petrochemical, projects, and service execution.
• Fluent English verbal and written communication skills.

Preferred Qualifications that Set You Apart:

• Associate level certification for all services the individual is performing at site and a Professional level certificate or equivalent experience in at least one field of expertise.
• Sound knowledge of Emerson, Systems, and Software products and services.
• In-depth knowledge and experience of automation and control systems in process industries, typically with demonstrated ability in related areas.

Additional Information

• Alignment to Emerson Values.
• No employees reporting to this position.

Our offer to you!

We recognize the importance of employee well-being and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and bring the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.