Field Service Engineer I

On-site Support: Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.

Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.

Customer Interaction: Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.

Documentation: Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.

Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.

Collaboration: Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.

Product Improvement: Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.

Technical Expertise: Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support.

Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.

Travel: Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.