Field Service Engineer

Who We Are

Octopus Digital is a pioneer in Industry 4.0 in Pakistan and the Middle East. It propels Industry 4.0 solutions, smart factories (AI and big data), and the limitless capabilities of I4.0 and IoT. Its cloud-native computing, AI-powered Topware displays data in a manner that enables even non-IT/OT professionals to obtain insights and take measures. All of this legitimizes Octopus Digital's use of cutting-edge technologies to provide industrial clients with digitization services and a comprehensive suite of services. Octopus Digital, a multinational, has been assisting businesses in the Middle East with digitalizing their manufacturing, supply chain, and financial workflows, as well as providing strategic and operational maintenance support services. As a result, on a multi-year monthly subscription basis, decision support, actionable insights, and business intelligence are available 24x7x365 as managed and unmanaged services.

Job Description

Octopus Digital is looking for a Field Service Engineer in the Dubai Region. You will play a critical role in ensuring the success of our company, coordinating and administering high-level onsite and remote automation technical support, and rendering services to the installed base at our customers. You will be responsible for efficiently reporting the full life cycle of Incidents and Problems. The position will require close collaboration with all teams across Technical Support, Sales & Business Development.

Major Areas Of Responsibility

1. The incumbent will be responsible for leading field service delivery.
2. Ensure critical customer-facing activities are executed in-line with business performance.
3. Successful outcomes in the position should be linked to increasing favorable ratings by our customers, reflected in customer feedback.
4. Service Avanceon's customer base for service, maintenance & technical support for Field Instruments, i.e. Hart-enabled devices and ATG system.
5. Strong capability & competency to carry out diagnostics, repair, maintenance, and calibration of E&H Instrumentation.
6. FMCGs and Process industry including Oil & Gas, Power, Chemical & Petro-chemical.
7. Develop and perform preventive maintenance plans & activities, conducting Root Cause Analysis (RCA).
8. Identify and resolve long-term instrumentation asset concerns (reliability improvements).
9. Attend to emergency technical support requirements for corrective maintenance.
10. Document activities to maintain and improve the data repository in the company's information management systems.
11. Advise, inform, and effectively communicate information to specify or recommend equipment and designs for process control and data acquisition systems.
12. Complete adherence to internal processes and procedures.
13. Communication with OEM & stakeholders to be successful at work delivery.

Preferred Requirements & Qualifications

1. Bachelor's Degree in Engineering (preferably in Electronics/Mechatronics) with at least 3 years of experience in specification development, installation, troubleshooting, repair, testing, and calibration of industrial instrumentation systems and equipment.
2. Hands-on experience on Rockwell.
3. Sound knowledge of process instrumentation & measurement systems applications in Oil & Gas, Food & Beverages, Petrochemical & other manufacturing industries.
4. Knowledge of Preventive and corrective maintenance of industrial instrumentation systems and equipment.
5. Understanding and interpreting P&ID content and format including ISA symbology and naming conventions for hardware and software.
6. Fluency in communication skills and command of English to effectively communicate with customers and other stakeholders, including foreign OEMs.
7. Proven ability to work independently as well as lead teams of technicians.

Additional Information
Target Audience to Apply: Candidates from Oil & Gas, Petrochemical, Instrumentation Sales & Services organizations.

1. Interpersonal, verbal communication with English-speaking skills and the ability to generate strong and lasting relationships with customers.
2. Capable of swiftly adapting to the organization's culture and contributing to team building to add the best value to business goals.
3. Experience in the field of selling, targeting engineering, IT, and Marketing executive-level decision-makers.
4. Good computer skills and an ability to understand automation and engineering technologies.
5. Must be a team player.
6. Comfortable traveling to customer sites within Dubai and across the region for sales activities.