Field Service Engineer

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview

Reporting to the Business Line Manager, the Field Service Engineer is responsible for providing onsite technical support, maintenance, and troubleshooting services for cryogenic equipment and systems for customers within the assigned region. This role requires hands-on experience, strong knowledge and experience in cryogenic systems, as well as excellent problem-solving skills and the ability to work independently.

Responsibilities

• Provide high level technical support to customers, handle warranty requests and respond to customer questions and queries.
• Perform hands-on commissioning, troubleshooting, service, and repair at customer site.
• Provide on-site/hands-on equipment training to the customers.
• Create field service reports and maintain service information in the company enterprise database.
• Timely and professionally handle all field service calls, follow up on all arising issues from the field service visits and timely complete and submit all required paperwork/reports.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
• Prepare the service and repair reports.
• Provide emergency/unscheduled repairs of production equipment during production and perform scheduled maintenance repairs of production equipment during machine service.
• Perform mechanical skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.
• Diagnose problems, replace, or repair parts, test and adjust.
• Use a variety of hand and power tools, electric meters, and material handling equipment in performing duties.
• Detect faulty operations, defective material, and report those and any