Field Service Engineer

Do you wish to develop your talents and build your career in a stimulating environment? Do you want to be part of an exceptional team?

If you are passionate about offering innovative solutions to a growing portfolio of customers, this is for you.

We are a Belgian company specialising in providing access control and time management solutions. Our expertise covers not only the design and development of software but also the development and production of our hardware, giving us full control over the lifecycle and quality of our solutions.

Since 1985, more than 3000 customers in Belgium and internationally trust us for developing and continuously improving the right solutions for their security and workforce management needs. Following a change of management in 2020, we are pursuing a strategy of growth both in our technology offering and in our geographic coverage, with the recent opening of a subsidiary in Dubai.

The role

• You are responsible for starting up and maintaining access control and time & attendance systems at our customers’ premises.
  You prepare equipment for demonstrations or start-ups.
  You write daily activity reports in a precise and complete way to ensure a rigorous follow up of the customers’ installations.
  You maintain good customer relations and provide technical feedback to them after your interventions.
  You communicate effectively with the different departments to guarantee a quality service and follow-up to our customers.
  You regularly complete your activity sheets and make sure they are updated.

Your profile

• You have a higher education in electronics or electromechanics.
  Previous experience preferred but good candidates without experience will be considered.
  You enjoy interacting with customers.
  You speak Dutch and have a practical knowledge of French or you speak French and have a practical knowledge of Dutch. You also have fluent communication skills in English.
  You are familiar with office tools (Word, Excel, Outlook).
  You have knowledge of Microsoft Windows – computer technology.
  You have skills in networking technology.
  You possess good analytical skills allowing efficient and fast problem solving.
  You are pragmatic and have a sense of responsibility.
  You like to interact, to listen and to advise.
  You are precise and demonstrate a good sense of synthesis.
  You like to work independently within a close-knit and motivated technical team.
  You are willing to follow technical training courses.
  You hold a B driving license

Our offer

• A permanent contract in a supportive environment where there is a strong focus on cooperation and entrepreneurship.
  A varied job with many challenges in a pleasant working environment.
  An attractive salary package with fringe benefits and a company car.
  Tailored training.
  Autonomy in an innovative environment within a motivated ‘Technical Service’ team where responsibility and initiative are a matter of course.
  A range of high-tech equipment, at the leading edge of innovation.
  Opportunity to carry out missions abroad.