Field Service Engineer

Job Responsibilities:

1. Provide reliable technical assistance to internal and external customers.
2. Provide professional coverage of Technical Support Helpdesk.
3. Support focus on accuracy, timely feedback, and customer satisfaction.
4. Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
5. Build internal relationships to expedite complicated cases.
6. Develop broad understanding of customer needs.
7. Support the knowledge-sharing mindset, methodology, and tools.
8. Help and develop Technical Support processes.
9. Ensure proper documenting and recording of all activity and communication and address systemic coordination issues.
10. Be part of a team that is solving complex technical problems for the customer.
11. Drive timely responses to customer demands by supporting the coordinating efforts of different teams.
12. Build business acumen while learning to address customer's technical needs.
13. Service and maintenance of Honeywell and third-party equipment.
14. Install Honeywell EBI, prepare graphics and necessary programming works as per specifications.
15. Be ready on the job site during temporary or final acceptance of SLJs.
16. Supervision of cabling & field installation works.
17. Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed.