Field Service Consultant

The job holder is responsible for conducting site visits, followed by product service training to ensure product performance and customer satisfaction. The role involves investigating issues, resolving them, and conducting technical and safety training to protect the interest of the company.

The job holder is also responsible for carrying out service marketing activities to ensure customer loyalty towards the ‘BOSCH’ service.

Operating Environment:

The job holder will be required to establish user contact and conduct trainings on site as specified by the Line Manager. In this context, the he is posed with the following challenges:

1. Tough physical environment
2. Responsibility for safety which involves training the customer in the Do’s and Don’ts
3. Identifying reasons for premature product damages i.e. product could be in a working condition but begins to malfunction prematurely.

The job holder must be highly analytical, have detail orientation and keen observation ability. He will be required to investigate products and establish reasons for malfunction. To prevent risk and imminent danger, he must be able to influence the customer to follow safety procedures stringently.

Key Accountabilities:

1. Conducts site visits based on assigned target to investigate issues concerning the product, its application or usage. This includes joint visits with the sales team to resolve issues raised by the customer through the team.
2. Carries out service marketing activities and enrolls customers into a service contract with due approval from Line Manager to ensure customer remains loyal to the BOSCH service.
3. Conducts technical and safety training to rectify, change or enhance the methods of product application and usage.
4. Attends training conducted by Principal’s representatives to keep abreast with new technology/products.
5. Attends regular meetings with the Line Manager to discuss issues and receive feedback.

Minimum Requirements:

Education: High School Certificate/Diploma (12 years of school education)
Mechanical or Electrical Technician Diploma or equivalent from a recognised institute.

Experience: Minimum 2 years hands-on experience in technical fault analysis and repair of products within a similar industry, out of which 2 years must be in handling customers.

Knowledge & Skills:
Sound technical knowledge of white good products, working and application.
Valid UAE drivers’ licence is desirable.
Ability to think analytically.
Planning and organising.
Negotiation skills.
Training skills.
Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage).
Proficient PC skills.

About The Company:

Al Fahim Group is one of Abu Dhabi's most successful family businesses. The company was founded by the late Abdul Jalil Al Fahim in 1958, a visionary entrepreneur who led the company until his death in 1996. Today, it continues to be directed by a board composed of eight brothers, intrinsically motivated to preserve and enhance the business seeds sown by their father - for the good of the country, and their compatriots.

As Abu Dhabi moves forward, Al Fahim Group continues to support the country's progress by servicing the needs of the new economy with excellence and quality - whether providing safe, reliable service and support to fuel the continued growth of Abu Dhabi's oil and gas fields; distributing top-quality, luxury cars to ensure its residents have the ways and means to travel the roads in comfort; building and managing world-class hotels and residences to accommodate a growing influx of tourists and residents; or investing in a broad portfolio of local, regional and global interests to generate funds to support continued growth opportunities.