Field Hardware Service Engineer - Angola

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

• Keeping the system availability as per the SLA
• Providing full site support
• Technical Skills:
• Hand skills is a must.
• Hands on experience with using the tools and measurement instruments
• Following the operation and service manuals
• Hands on experience with electromechanical systems.
• Electrical Electronics:
• Electrical and electronic basic theory is a must
• Using measuring instruments like AVO meter
• Dealing with high and low voltage circuits
• Troubleshooting electronic PCB
• Using electronics interfaces like serial communication, CAN bus, Profinet
• Interpreting and comprehending the wiring diagrams
• Familiar with PLC systems, preferred if familiar with SIEMENS S7 and SEW drivers
• Familiar with automation systems, preferred if dealt with automated systems like AGV, ROV, or drones.
• Software backup and upgrade
• Mechanical:
• Basic mechanical principles is a must
• Dealing with sophisticated mechanical components
• Ability to handle and operate the needed tools for erecting and assembling mechanical systems
• Interpreting mechanical drawing
• Preferred if experienced with pneumatic systems
• Basic hydraulic systems principles.
• Analytical thinking and attention to details.

Key Result Areas & Responsibilities

• Ensuring normal operation of the designated system at the customer premises
• Troubleshooting and maintenance (PM/CM) of the designated system
• Capable of performing installation and commissioning
• To test, measure, align, and calibrate the designated system
• Documenting onsite performance and providing feedback to seniors
• Transparent reporting to the service desk
• Research and determine the reusability of parts
• Managing spare parts inventory and cycle times
• Testing system performance and demonstrating operation to the customer
• Analyze customer complaints to diagnose a system fault
• Capable of upgrading or modifying the onsite system
• Keeping the line manager updated regarding status of assigned jobs

• Bachelor degree in Electrical Engineering, Electronics, Control, Automation, Communication, Computer, Mechanical Engineering, Robotics, Mechatronics, Industrial Automation, or equivalent discipline.
• Minimum 3 years of experience as a full-time field service engineer.
• Fluency in English language is a must
• Resourceful and able to work independently
• Quick response and fast acting, ability to adapt to changing circumstances.
• Ethical and trustworthy
• Proficient level of computer skills including MS Outlook, Word, Excel, PowerPoint.