Field Application Engineer

Overview

About Analog Analog is a new AI company focused on edge computing solutions that seamlessly connect people, places and things through the use of smart sensors and mixed reality devices. Analog is born out of the ambition to mix human needs with the sophisticated potential of AI. Our mission is to craft technology that amplifies rather than replaces human skills, bridging the gap between possibility and reality.

The Field Application Engineer (FAE) should understand robotics hardware and software & they will work directly with customers, systems engineering, product management, and sales/marketing teams to ensure that our robotic solutions meet and exceed customer requirements. This role involves technical support, troubleshooting, and excellent communication skills to convey complex technical information to both internal and external stakeholders.

Responsibilities

• Customer Implementation Support: Act as the technical expert for robot implementation, assisting customers with the setup, integration, and optimization of robotic systems in their environments. Ensure that the implementation aligns with customer needs and specifications.
• Robotics Hardware Expertise: Demonstrate a strong understanding of robotics hardware components, including robotic arms, sensors, actuators, and related mechanical/electrical systems. Provide guidance on hardware selection and configuration.
• Robotics Software Expertise: Coding ability to assist with integration between Orbit and customer work order systems is desirable.
• System Architecture and Design: Provide expert knowledge on robot system architecture, ensuring that the integration of hardware and software components results in optimal performance and reliability.
• Collaboration with Teams: Work closely with internal teams, including systems engineering, product management, and sales/marketing, to ensure customer needs are met and to support product development and improvement.
• Customer Training & Support: Provide on-site or remote training for customers on robot operations, troubleshooting, and best practices. Offer ongoing support during the entire lifecycle of the robot system.
• Troubleshooting & Problem-Solving: Act as a subject matter expert for troubleshooting complex technical issues with robotic systems, offering efficient solutions to minimize downtime.
• Feedback & Reporting: Gather feedback from customers regarding system performance, issues, and improvement suggestions. Work with product management and engineering teams to communicate this feedback and help drive product enhancements.
• Sales Support: Support the sales and marketing teams by providing technical demonstrations, creating solution proposals, and explaining the value proposition of our robotic solutions to prospective customers.
• Documentation: Create and maintain technical documentation, including system configurations, implementation guidelines, troubleshooting guides, and training materials for both internal use and customers.

Qualifications

• Education: A degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
• Experience: Proven experience in robotics system implementation, integration, and support. Experience working with robotic arms, sensors, actuators, and robotic control systems is highly desirable.
• Technical Expertise:
• Strong knowledge of robotics hardware, including robotic arms, sensors, and actuators.
• Deep technical knowledge in robot system architecture, including software and hardware integration.
• Experience with robotic control systems, software frameworks, and debugging tools.
• Problem-Solving & Troubleshooting Skills: Exceptional problem-solving skills with the ability to troubleshoot complex technical issues in a variety of environments.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively explain complex technical concepts to customers, team members, and non-technical stakeholders.
• Customer-Oriented: Strong customer service and relationship-building skills. Ability to work directly with customers to understand their needs and provide tailored solutions.
• Team Collaboration: Ability to work effectively in cross-functional teams, collaborating with engineers, product managers, and sales/marketing teams to ensure customer satisfaction and success.
• Travel Requirements: They will have to be on-site to do site assessment.

Work Environment: This role involves both office-based work and customer-facing interactions, including on-site installations and troubleshooting. Travel to customer sites is required.

What Working At Analog Offers:

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.