Female Telesales / Customer Service Representative

Bachelor of Hotel Management, Bachelor of Commerce, Bachelor of Business Administration, Bachelor of Arts

Nationality

Female

Vacancy

Job Description

Conduct outbound and inbound telesales calls to promote and sell our services (classes).

• Provide exceptional customer service, handling inquiries and issues in a friendly and efficient manner.
• Meet and exceed monthly sales targets and KPIs by engaging with customers and encouraging purchases.
• Respond promptly to customer inquiries, ensuring clear and accurate information about our offerings.
• Handle customer objections with ease and confidence, turning potential concerns into sales opportunities.
• Document and update customer records in the company database, ensuring all details are accurate and current.
• Collaborate with the sales team to help achieve overall goals and promote cross-department synergy.
• Stay informed about product features and new offerings, ensuring you can provide spontaneous and knowledgeable responses to customers.
• Follow up with leads and keep a proactive approach to converting leads into customers.
• Ensure a positive and engaging experience for every customer interaction.

Desired Candidate Profile

• Proven experience as a Telesales Representative or Customer Service Representative.
• Energetic, perky, and able to engage with customers in an outgoing and friendly manner.
• Excellent communication and interpersonal skills with the ability to connect easily with customers.
• Strong negotiation and persuasion abilities.
• Goal-oriented, self-motivated, and comfortable working towards targets.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficient in using computer systems and software applications.
• Available to join IMMEDIATELY.
• Female applicants only (as per role requirements).

Why Join Us?

At Melodica Music Academy, we offer a supportive and energetic environment where you can thrive and grow your career. If you’re a dynamic, spontaneous, and motivated individual with a passion for music and sales, we want you on our team!

This role offers a salary plus attractive commission opportunities.