Facilities Supervisor

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

Noon's fastest hyper-local delivery platform, Noon Minutes offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and KSA offering thousands of products to customers in record time.

noon’s mission: Ring every doorbell, everyday.

What you'll do:

1) Operational Management:

• Supervise and manage day-to-day facility operations across assigned retail stores.
• Act as the first point of contact for store managers regarding facility-related concerns.
• Address complaints and provide prompt resolutions to ensure smooth store operations.
• Collaborate with internal teams and stakeholders for facility upgrades or renovations.
• Conduct regular inspections to ensure the premises are clean, safe, and fully operational.
• Address and resolve facility-related issues promptly to minimize disruptions to store operations.
• Ensure all facilities comply with local authority regulations and industry standards, including fire and safety codes.

2) Maintenance Coordination:

• Plan and oversee maintenance activities for HVAC, electrical systems, plumbing, and fire safety equipment.
• Ensure timely response to maintenance requests and monitor the quality of repairs and services provided by vendors.
• Maintain a log of all maintenance activities, including schedules and vendor interactions.

3) Vendor and Contractor Management:

• Liaise with third-party service providers for cleaning, pest control, Waste management and other facility services.
• Evaluate vendor performance and ensure adherence to service level agreements (SLAs).

4) Documentation and Reporting:

• Maintain detailed records of maintenance activities, vendor performance, and equipment warranties.
• Prepare regular reports on facility conditions, incidents, and completed tasks for management review.

5) Team Leadership and Training:

• Supervise on-ground facility staff and provide necessary training and guidance.
• Ensure team adherence to company policies and safety protocols.

What you'll need:

1) Educational Background and Experience:

• Diploma or Bachelor’s degree in Facilities Management, Engineering, or a related field.
• 3–5 years of experience in facilities management, preferably in a retail environment.
• Knowledge of managing multiple sites and handling vendor relationships.
• Valid UAE Driving license is must.

2) Technical Skills:

• Understanding of HVAC, electrical systems, plumbing, and fire safety equipment.
• Familiarity with local authority regulations and compliance standards in the retail sector.
• Proficiency in CMMS (Computerized Maintenance Management Systems) and MS Office.
• Ability to work under pressure and handle emergencies effectively.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.