Facilities Manager - Facilities Management Hard Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Facilities Manager – Hard Services to join our Integrated Facilities Services team in our HQ, located in DAFZA, Dubai Airport Freezone.

Scope

To manage the facilities and operations while implementing best FM industry & contract management practices that improve overall operational efficiency of managed Facilities, maintain high customer satisfaction, and help achieve Trans guard’s business objective.

Financial

• Prepare a monthly report with operational data to support the review of the financial performance of the contract in question
• Ensure profitability of the contract is met as per the budget/target, and drive improvement in financial performance
• Explore further business opportunities with the client; Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
• Identify and record continuous improvement initiatives - process improvement or cost improvement
• Manage the project service delivery performance and ensure the SLA/KPI’s are complying
• Add value to the client’s business by either presenting with initiatives that drive down costs or complementing their objectives by proposing initiatives in line with their business goals
• Maintain and run the monthly budgets and P&L account for all division contracts – this will include the issuing of all invoices to clients and customers and recording any expenditure such as local Purchase orders

Customer

• Work with the team AFM/Engineers/Supervisors to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities. All training that is carried out is to be recorded in staff personnel files
• Responsible for planning of all transport/accommodation requirements in advance of any contract start date – this will require close and constant liaison with the transport/accommodation division
• Ensure that all service level agreements within the contract scope of works are maintained – these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved
• Procurement of materials/services/projects to be done in close coordination with procurement team, procurement policies to be strictly followed
• Management of Specialist Services contractors/vendors within TG scope or as managing agent
• Ensure that all contract staff sickness, absence, and holidays are reported thus always adhering to all company policies and procedures
• Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained to exceed customer expectations
• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service
• Conduct site visits to view staff performance and help to motivate staff
• Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
• Monitor staff performance and nominate staff for the employee of the month award
• Explore further business opportunities with the client

Process

• Managing the Contract Service Delivery as per best industry practices, international FM standards and compliance to local statutory guidelines
• Project planning from Mobilization stage to demobilization of contracts
• Source and recruit contract staff in coordination with HR and recruitment teams
• Order project equipment and machinery
• Arrange and control local order purchases
• Monthly review of the account should be carried out with the Line Manager
• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
• Work with other Managers, attend client meetings as and when required and assist Account Managers in obtaining the correct pricing for services during the preparation of new client and customer business proposals
• Responsible for the preparation of the monthly staff meetings and for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors
• Responsible for carrying out monthly site visits and providing the necessary feedback to the Managers and team supervisors.
• Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities

Innovation

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager
• Introduction and Integration of latest technology as per the current market trends. Developing case studies and making business proposals with ROI models etc.
• Implement CAFM system on the contract and ensure 100% KPI/ SLA compliance as per contract

Selection Criteria

• Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent
• Technical Knowledge of FM standards and processes
• Certification preferred such as CFM, PMP, IOSH, NEBOSH
• Minimum experience of 5 years or above on management and service delivery of structured contracts (Where standard SLA/KPI applicable)
• Experience of handling various types of facilities such as residential, commercial, master communities, universities, retails, banking, Royal facilities etc.
• Knowledge of CAFM system and effective implementation of full modules
• Driving license is mandatory.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills
• Ability to interpret design and as built drawings of MEP, structural and Architectural
• Strong Communication and interpersonal skills