F&B Service Expert - Waiter/Waitress

About the job F&B Service Experts- Waiter / Waitress

Work location: Al Ain, Al Jimi Mall.

Job Description

This position plays a crucial role by delivering a positive dining experience to guests, providing excellent customer service in the restaurant.

Responsibilities

1. To ensure guests have a positive dining experience by taking orders, serving food and beverages, and attending to customer needs.
2. Greet customers in a friendly and professional manner, take orders, and provide recommendations when needed.
3. Ensure that you follow the steps of the service and all SOP's as per the mini manual booklet.
4. Preparing and serving food & beverages as per company standard.
5. Upselling products and promoting special items to customers.
6. Maintaining clean and organized work area, including the waiter station, packaging materials, and storage areas.
7. You need to be able to deal with customer rejection/complaint in an open and efficient manner.
8. Collaborate with team members to ensure smooth operations and excellent customer service.
9. Obtaining revenues: issuing receipts, accepting payments, returning the change.
10. Clean tables or counters after customers have finished dining, always maintain a clean work surface, behind counters.
11. Co-ordinate with the Trainee, kitchen staff, barista staff to ensure smooth operation and guest satisfaction.
12. Follow health and safety guidelines to ensure the well-being of customers and colleagues.
13. Follow the company grooming standards.

Qualifications

• High school diploma or equivalent.

Experience:

• Minimum 2 years' experience in the hospitality / restaurant industry in the UAE.