F& B Director / Managing Director - Cafe Operation

Exciting new opportunity for a well-experienced F & B or Restaurant Operaiton Mangaer. Our client operates a fast-growing shisha café in Dubai, specializing in French and Mediterranean cuisine, with a seating capacity of over 100+. They are set to open a second café by the end of the year with similar capacity. To support this growth, they are seeking an experienced and dynamic F&B Director or Managing Director to oversee both locations and drive operational excellence.

The F&B Director / Managing Director will be responsible for the entire operation of both cafés, including procurement, staff management, customer service, and reporting to the owners. This individual will play a pivotal role in scaling operations while maintaining high-quality service and ensuring efficient day-to-day management.

• Oversee all aspects of operations for both the current café and the upcoming new location.
• Manage the entire front and back-of-house teams, ensuring seamless communication and coordination.
• Handle procurement, including sourcing supplies, equipment, and managing vendor relationships.
• Monitor and maintain food and beverage quality, ensuring both locations meet the highest standards.
• Oversee hiring, training, and development of café staff, ensuring consistent service excellence.
• Address and resolve customer escalations, ensuring a positive and proactive approach to service recovery.
• Develop operational strategies to drive growth, increase profitability, and enhance customer satisfaction.
• Prepare and present operational and financial reports to the management and ownership, providing insights and recommendations for improvement.
• Ensure compliance with all local regulations, health and safety standards, and licensing requirements.
• Work closely with marketing teams to drive promotional campaigns and events.