F& B Director / Managing Director - Cafe Operation

Job Opportunity: F&B or Restaurant Operation Manager

Exciting new opportunity for a well-experienced F & B or Restaurant Operation Manager. Our client operates a fast-growing shisha café in Dubai, specializing in French and Mediterranean cuisine, with a seating capacity of over 100+. They are set to open a second café by the end of the year with similar capacity.

To support this growth, they are seeking an experienced and dynamic F&B Director or Managing Director to oversee both locations and drive operational excellence. The F&B Director/Managing Director will be responsible for the entire operation of both cafés, including procurement, staff management, customer service, and reporting to the owners.

This individual will play a pivotal role in scaling operations while maintaining high-quality service and ensuring efficient day-to-day management. Responsibilities include:

1. Oversee all aspects of operations for both the current café and the upcoming new location.
2. Manage the entire front and back-of-house teams, ensuring seamless communication and coordination.
3. Handle procurement, including sourcing supplies, equipment, and managing vendor relationships.
4. Monitor and maintain food and beverage quality, ensuring both locations meet the highest standards.
5. Oversee hiring, training, and development of café staff, ensuring consistent service excellence.
6. Address and resolve customer escalations, ensuring a positive and proactive approach to service recovery.
7. Develop operational strategies to drive growth, increase profitability, and enhance customer satisfaction.
8. Prepare and present operational and financial reports to the management and ownership, providing insights and recommendations for improvement.
9. Ensure compliance with all local regulations, health and safety standards, and licensing requirements.
10. Work closely with marketing teams to drive promotional campaigns and events.

Requirements

To be considered for this role, you need to meet the following:

1. Proven experience in a senior management role within the hospitality or F&B sector, preferably in Dubai.
2. Understanding/knowledge in the Dubai Municipality requirements for a restaurant/cafeteria operation.
3. Experience in managing multi-site operations is essential.
4. Strong leadership and team management skills.
5. Excellent communication and interpersonal skills, with the ability to handle customer concerns professionally.
6. A solid understanding of procurement, inventory management, and operational efficiencies.
7. Experience in budgeting, financial reporting, and cost control.
8. Flexibility to work across both café locations and during peak service hours, including weekends and public holidays.
9. Ability to thrive in a fast-paced, dynamic environment.

Benefits

Competitive salary package
Opportunities for growth and expansion within a leading hospitality brand