F& B Director / Managing Director - Cafe Operation

Exciting new opportunity for a well-experienced F & B or Restaurant Operation Manager. Our client operates a fast-growing shisha café in Dubai, specializing in French and Mediterranean cuisine, with a seating capacity of over 100+. They are set to open a second café by the end of the year with similar capacity. To support this growth, they are seeking an experienced and dynamic F&B Director or Managing Director to oversee both locations and drive operational excellence.

The F&B Director/Managing Director will be responsible for the entire operation of both cafés, including procurement, staff management, customer service, and reporting to the owners. This individual will play a pivotal role in scaling operations while maintaining high-quality service and ensuring efficient day-to-day management.

Key Responsibilities:

1. Oversee all aspects of operations for both the current café and the upcoming new location.
2. Manage the entire front and back-of-house teams, ensuring seamless communication and coordination.
3. Handle procurement, including sourcing supplies, equipment, and managing vendor relationships.
4. Monitor and maintain food and beverage quality, ensuring both locations meet the highest standards.
5. Oversee hiring, training, and development of café staff, ensuring consistent service excellence.
6. Address and resolve customer escalations, ensuring a positive and proactive approach to service recovery.
7. Develop operational strategies to drive growth, increase profitability, and enhance customer satisfaction.
8. Prepare and present operational and financial reports to the management and ownership, providing insights and recommendations for improvement.
9. Ensure compliance with all local regulations, health and safety standards, and licensing requirements.
10. Work closely with marketing teams to drive promotional campaigns and events.