F&B Captain - In Room Dining - F&B Service - InterContinental® Hotel Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a F&B Captain - In Room Dining for InterContinental Hotel Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

A little taste of your day-to-day:

• Endeavour to resolve all complaints during shift and log all complaints in the log book for further follow-up.
• Ensure restaurant operating equipment is clean and in working order.
• Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
• Execute cash handling and banking procedures.
• Prepare daily banking and cash flow reports.
• Establish and instruct staff in cash security procedures.
• Supervise the maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Greet guests appropriately at their room and provide service upon items ordered.
• Ensure prompt and efficient delivery of food and beverage to the guest's room.
• Serve orders if needed.
• Conduct regular training sessions with the team in line with the departmental SOPs and complete accurate reporting and training plans.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guests to ensure they are enjoying their meal and determine if they have any other needs.
• Perform duties of the room service in the absence of a supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment is functioning properly; report any problems to the Room Service Manager.
• Maintain regular attendance in compliance with the Hotel Standards.
• Control stock and monitor security procedures.
• Supervise colleagues during shifts and functions.
• Perform any reasonable tasks as instructed by Manager.

What we need from you:

• Ideally, the incumbent should have 1-2 years of experience in a similar role (specifically IRD) from a luxury property.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion for food and curiosity for something new.
• Basic organization skills in restaurant operation.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

So, join us, and you’ll become part of our ever-growing global family.

Who we are:

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.