F&B Beauty Advisor - Marina Mall Abu Dhabi

Position based in Marina Mall, Abu Dhabi

Your role @ Chanel:

Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

Your main responsibilities are:

To embody Chanel values and DNA:

• Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
• Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
• Constantly follow latest Beauty trends and be pro-active in self-learning
• Be a brand ambassador by respecting our grooming guidelines at all times

To surpass client expectations:

• Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
• Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
• Develop cross-selling among all categories in the boutique
• Handle client complaints and requests effectively and according to guidelines
• Build your own client database and consistently focus on clienteling alongside your Manager
• Actively participate in beauty events and workshops organized for clients

Boutique operation:

• Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
• Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
• Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs

What you will bring:

You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience. You have strong interpersonal and communication skills, alongside a great sense of initiative and an intercultural approach.

Requirements:

You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.
Fluency in English is a must, Arabic or Russian a plus.