F&B Ambassador | in Room Dining -F&B (VUQ)

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants by delighting them from welcome until farewell.

Key Responsibilities

• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.

Desired Candidate Profile

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.
• A strong command of both written and spoken English is required; additional language is an asset.
• Conduct all operational tasks in F&B Service while living up to service standards and procedures.