Export Customer Care Representative

Export Customer Care Representative - 18 Months Contract

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employees. You will be part of an agile and high-performing team committed to advancing science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

About the role:
Being a part of a fast-growing international team that serves the needs of global distributors regarding order fulfillment, invoicing, and shipping of products. Manage order handling, product allocation, shipments creation, providing proper updates and exceptional customer experience.

Your responsibilities include:

1. Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time.
2. Ensure all shipments meet customer requirements regarding documentation, packaging, and transportation while meeting the forwarder cut-off times.
3. Build strong relationships with customers and internal partners, like the commercial, operations, planning, and finance teams. Support regional sales force and Business Unit Managers.
4. Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
5. Contribute to continuously improving the service to customers and driving customer satisfaction.
6. Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
7. Communicate effectively with external customers and internal stakeholders to keep them informed of the status of the process and orders.
8. Maintain a correct and updated administration.
9. Act as a team member in support of department objectives.
10. Process Product complaints and Service Incidents.
11. Ensure compliance with the applicable procedures, local legislation, and OFAC/BIS licenses when applicable.

What we are looking for:

Must Have:

1. Education level: Bachelor (MBO+/HBO)
2. Customer Centric mindset
3. Good interpersonal and communication skills.
4. Multiyear experience in the area of Customer Service and Order-to-Cash process
5. Experience with SAP and Excel

Nice to have:

1. Experience in handling Letter of Credit requirements
2. Experience in export services and logistics
3. Experience with Salesforce.com/Service Cloud
4. Experience in MedTech industry

Requisition ID: 604170

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!