Experience Online Manager

Job Summary:

The Online Manager is responsible for managing the day-to-day operations of the online store, ensuring an excellent customer experience, and driving online sales growth. This role involves overseeing all aspects of the e-commerce platform, from product listing and inventory management to marketing and customer service.

Key Responsibilities:

1. Website Management:
   Maintain and update the online store, including product listings, images, descriptions, and pricing.
   
   • Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).
   Monitor website performance and troubleshoot any issues to ensure a seamless shopping experience.
2. Inventory and Order Management:
   Oversee inventory levels and coordinate with suppliers to ensure product availability.
   
   • Manage the order fulfillment process, including order processing, shipping, and handling returns/exchanges.
   Implement inventory management systems to track stock levels and avoid overstock or stockouts.
3. Digital Marketing:
   Develop and execute digital marketing strategies to drive traffic to the online store and increase sales.
   
   • Manage paid advertising campaigns (e.g., Google Ads, social media ads) and analyze their performance.
   Utilize email marketing, social media, and content marketing to engage with customers and promote products.
4. Customer Service:
   Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
   
   • Implement and manage customer service tools, such as live chat, email support, and FAQs.
   Analyze customer feedback and reviews to identify areas for improvement.
5. Sales and Performance Analysis:
   Monitor and analyze key performance indicators (KPIs) to measure the success of online sales efforts.
   
   • Generate sales reports and provide insights to guide strategic decisions.
   Identify trends and opportunities to improve sales performance and customer experience.
6. Content Management:
   Create and manage engaging content for the online store, including blog posts, product guides, and promotional materials.
   
   • Coordinate with graphic designers, photographers, and content creators to produce high-quality visuals and copy.
7. Technical Coordination:
   Collaborate with IT and web development teams to implement website enhancements and new features.
   Ensure website security and compliance with data protection regulations.
   
   • Stay updated with e-commerce technology trends and recommend relevant improvements.
8. Team Management:
   Supervise and train e-commerce staff, including customer service representatives and marketing assistants.
   Foster a collaborative and motivated team environment.

Qualifications:
Education: Bachelors degree in Marketing, Business, E-commerce, or a related field.
Experience: Proven experience in managing an e-commerce platform or online store.

• Technical Skills: Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software.

Analytical Skills: Strong analytical and problem-solving skills to interpret data and make informed decisions.
Communication: Excellent written and verbal communication skills.
Customer Focus: A strong commitment to customer satisfaction and experience.

• Organization: Exceptional organizational and time management skills.

Job Types: Full-time, Permanent

Pay: From AED4,000 per month

Experience:

• Amazon or Intashop: 3 years (Preferred)
• Managerial Online: 3 years (Preferred)

Location:

• Dubai (Required)

Expected Start Date: 07/10/2024