Executive - Client Services

Job Profile

Vista understands that every flight is unique, so we take care of every detail to ensure our Members enjoy a tailored and unparalleled service, making flying private truly personal for 21 years.

VistaJet is an operating partner of Vista, the world’s leading private aviation group. Vista integrates a unique portfolio of brands offering asset-free solutions to cover all key aspects of business aviation. The Group's mission is to lead the change to provide clients with the most advanced flying services at the very best value, anytime, anywhere around the world.

Vista, the world’s leading global business aviation company, is committed to doing everything possible to ensure our passengers’ expectations are met or surpassed.

From scheduling a flight, every detail is covered, from a particular bottle of wine or catering from a preferred restaurant, to a particular magazine or a chauffeur service to the airport.

Our Client Services team is the first point of contact within the business for all of our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

We are looking for Executives to join the Client Services team in Dubai. Our Executives provide an exemplary service, ensuring that each flight is tailor-made to the clients’ needs.

Your Responsibilities

• Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
• Maintain an overview of all flights to be prepared, observing any special restrictions or operational restrictions and anticipate any issues or problems that could affect the customer experience.
• Proactively communicate with clients on operational restrictions (weather restrictions, slot and permits) and seek and offer suitable alternative options.
• Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality.
• Strategic planning and coordination in cooperation with all departments of the Operational Control Center.
• In cooperation with the Tactical team, monitor changes such as CTOT, Slots, diversion and re-route or re-plan as necessary to achieve the best possible outcome for the client.
• Take ownership of high-profile clients and flights, ensuring that these flights have the utmost priority and focus.
• Independently process daily flights.
• Organize flight-related services and additional tasks as required.

As an Executive, you will be organizing flights for heads of state, corporate leaders, entrepreneurs, and private individuals flying to over 187 countries in the world. You will provide support directly to your clients by telephone and email.

The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern of four consecutive 12-hour shifts, including both day and night shifts, followed by four consecutive days off.

Required Skills, Qualifications, and Experience

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.