Executive - Broker Management - Dubai Holding Real Estate

The job holder will be responsible for providing complete support in the day-to-day operations within the Agent Relations team ensuring that broker registrations are completed within SLA and commissions are paid out to registered brokers in a timely manner inline with the Company policy.

Key Accountabilities:

1. Process broker registrations and commissions within established SLAs and in accordance with company policies.
2. Coordinate with the finance team to ensure timely and accurate commission releases to registered brokers.
3. Monitor the commissions team to ensure all service requests are accurately processed within SLAs.
4. Collaborate with IT to enhance the Agents Portal and address emerging technical issues.
5. Coordinate with Security and Community Management to arrange photo shooting requests for agencies.
6. Organize Agent Training Programs for newly registered agencies and refresher training for current agents.
7. Issue notices and termination letters for noncompliance as required.
8. Address broker inquiries regarding registration and portal usage in a timely manner.
9. Respond promptly and effectively to all incoming emails and phone calls, adhering to company guidelines and compliance standards.
10. Coordinate the distribution of monthly birthday gifts to top brokers.
11. Drive initiatives focused on process enhancements and automation to increase productivity and efficiency.
12. Raise purchase requisitions for departmental needs and monitor PR renewals in a timely manner.
13. Provide support to the Sales team during sales launches and events as needed.
14. Ensure strict adherence to company policies and directives.

Desired Candidate Profile

• Bachelor's degree in a related field is usually preferred
• Min 2-3 years’ experience in Office Administration.
• Good working knowledge of Microsoft Office including Word, Excel, PowerPoint.
• Ability to integrate well into teams & work towards achieving team results.
• Ability to plan and prioritize work.
• Ability to work under pressure.
• Time Management
• Strong interpersonal skills, attention to detail