Executive Assistant

Job Summary

Provide high level quality administrative support to the Regional Chief Risk Officer for Middle East, Pakistan, and Africa.

Key Responsibilities

Responsible to ensure smooth operations for the Middle East, Pakistan, and Africa office which includes:

1. Proactively manage Regional Chief Risk Officer appointments, emails, travel, correspondence and preparation for all meetings.
2. Prepare and manage communications: emails, letters, internal and external telephone calls, memos and faxes, in a timely and professional manner.
3. Effective management, prioritisation and routing of verbal and written enquiries, multitasking under pressure whilst remaining calm and professional at all times.
4. Appropriate, clear, accurate and timely communication with all levels of staff. Actively engage with the Risk Management team. Ensure that all relevant information/memos to the Regional Chief Risk Officer are accurately cascaded to relevant team members.
5. Resolve complaints and deal with issues highlighted by the Regional Chief Risk Officer.
6. Plan and coordinate the induction for new team members who report to the Regional Chief Risk Officer. Arrange for logistics for the new joiner like Bank ID’s, Information Technology (IT) requirements, etc.
7. Anticipate future (communication) requirements and use initiative to minimise the impact of this unforeseen work.
8. Administer all relevant system transactions on behalf of the Regional Chief Risk Officer, as his delegated authority (including Travel & Expense, PeopleSoft, e-Procurement and Information Technology Issue Tickets).
9. Ensure archives and files are maintained in effective formats.
10. Assist with the smooth running of the Regional Chief Risk Officer office and ensure premises and Information Technology (IT) issues are promptly addressed.
11. Effectively maintain and manage all office and filing systems and ensure that the office is well kept.
12. Work without supervision, with minimal guidance whenever necessary.
13. Assist in delivering various ad-hoc projects for the Regional Chief Risk Officer (as required) to time, quality and budget.

Financial and resource management administrative support

Required

Coordinate and support the Regional Chief Risk Officer budget and headcount tracking, and cost centre management as required, to deliver greater transparency on headcount and costs, including:

1. Timely and accurate verification and processing of invoices and expense claims. Manage and drive down costs on items like transport, travel, stationery and telephones. Prompt escalation of issues to the Regional Chief Risk Officer.
2. Complete detailed objectives spot checks.
3. Monitor Growth Plans completion rates and quality standards, sharing results with the Regional Chief Risk Officer.
4. Monitor Leave plans and ensure block leave is planned and taken by team members.
5. Drive My voice completion rates and coordinate planning session arrangements.

Skills and Experience

Relationship Management

1. Strong understanding of key stakeholders and their relationship to managers role.
2. Effective communication with and management of key stakeholders, both internal and external, building trust and positive relationships to exceed expectations.
3. Effective partnering with other Personal Assistants (PAs) in country, region and the broader network, to share knowledge and expertise, and resolve issues.

Regulatory and Business Conduct

1. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
2. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
3. Support the Middle East, Pakistan, and Africa Risk team to achieve the outcomes set out in the Bank’s Conduct Guidelines: The Right Environment.
4. Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Exhibit exemplary conduct by displaying exemplary conduct behaviours.
5. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

1. Group Chief Risk Officer.
2. Group Risk Management Team.
3. Chief Executive Officer, East Asia & Middle East & Africa (EA & MEA).
4. CEO, Middle East, North Africa & Pakistan (MENAP).
5. CEO, Africa.
6. Country Chief Risk Officers.
7. Chief Risk Officer Corporate & Institutional Banking (CRO, CIB).
8. Group Risk Functions.
9. East Asia & Middle East & Africa (EA & MEA) Management Team.
10. Internal support functions - Finance, Information Technology (IT), Vendor Management etc.
11. External vendors.

Other Responsibilities

Embed Here for good and Group’s brand and values in the Middle East, Pakistan, and Africa Risk team by complying with relevant policies, processes and regulations, as part of the culture. Exhibit exemplary conduct by displaying exemplary conduct behaviours.

Qualifications

Key Behaviours

1. Ability to work with senior management.
2. High standards of professional integrity and strong work ethics.
3. Responsible, adaptable and reliable.
4. Collaborate to achieve objectives.

Knowledge

1. Understanding the business strategy.
2. Good understanding of the financial sector environment.
3. Operate efficiently and effectively.
4. Flexibility, adaptability and change responsiveness in an atmosphere of constantly shifting priorities.

Skills

1. Possess the maturity and ability to work without supervision.
2. The ability to multi-task, manage time effectively and perform under pressure.
3. Organized and detail oriented.
4. Strong English writing skills.
5. Excellent communication and strong team orientation.
6. Adept in Technology.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

1. Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
2. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
3. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

1. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
2. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
3. Flexible working options based around home and office locations, with flexible working patterns.
4. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
5. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
6. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description

Standard Chartered Bank