ERP Support Executive/Specialist (NetSuite)

Bachelors in Computer Application, Bachelor of Technology/Engineering (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Adhere to all Zahrawi Policies & Procedures as applicable.
• Ensuring Zahrawi’s ERP system (Netsuite) complies with our policies, procedures, and protocols for system standards, customizations, and changes to guarantee correct data and performing audits regularly to ensure accuracy.

Technical Support:

• Providing internal ongoing system support to users to effectively and efficiently utilize Netsuite’s functionality.
• Providing front line support with regards to all aspects of NetSuite and data integrity.
• Ensuring all employees have the correct access for all roles they are responsible for.
• Supporting end users with any requests that they might have, including new searches, reports, KPI’s, and dashboards.

Development:

• Analyzing business requirements and translating them into functional specifications.
• Integrate NetSuite with external systems using SOAP/REST APIs and ensure seamless data exchange.
• Design and maintain custom reports using Suite Analytics.
• Developing, testing, and deploying customizations, custom objects, and new functionality based on evolving user/business needs ensuring all policies, procedures, and protocols are met.
• Working with our NetSuite deployment team for configuration changes to fields, workflows Suite Scripts, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.
• Designing user-friendly interfaces and functionalities.
• Preparing technical and training manuals.

Maintenance:

• Maintaining up-to-date knowledge of NetSuite functionality, customization, and integration.
• Performing diagnostic tests and resolving issues.

Consulting:

• Consulting with business units to determine ERP requirements.

Desired Candidate Profile

• Education: Bachelors Degree in Information Technology, Computer Science, or Computer Application.
• Additional details: Candidates are preferred to be based in UAE.
• Experience: 5+ years of experience.