Engineering Support Solution Maintenance Support Solution Team Leader

The ESS & MSS Team Leader reports to the Aircrafts Records Manager and is responsible for the overall maintenance and control of all hardware systems in support of the ground support systems hardware provided from BAE Systems. Inclusive of the Engineering Support System (ESS), Mission Support System (MSS), ESS Electronic Classrooms and Maintenix IMS (Integrated Maintenance Systems). The role will operate in accordance with the customer Continuing Airworthiness Management Expositions (CAME).

The ESS & MSS Technical Team Leader is responsible for overseeing that the continuing airworthiness responsibilities associated with the tasks detailed below are carried out in a satisfactory manner and, in accordance with extant regulation:

1. Managing the ESS Hardware and Software. This includes scheduled maintenance, Business continuity and change & release process.
2. Managing the MSS Hardware and Software. This includes OBMS, scheduled maintenance, business continuity and change & release process.
3. Managing the ESS electronic classroom IT environment. This includes scheduled maintenance, change and release process and business continuity.
4. Ensure Ground System Support as defined in the Qatar contract is discharged in accordance with regulatory requirements.
5. Supporting IMS. This includes account creation/update/disable and advice on business continuity solutions.
6. Coaching and mentoring QAF. This includes providing QAF On the Job Training and Update training log books as well as carrying out monthly reviews on competency progression.
7. Training of QAF staff.

1. Performance indicators: Leading by example to provide effective leadership for all activities by working to schedule and reporting any impact on continuing airworthiness. Understand how the teams and your own actions contribute to overall delivery performance. Identify and escalate any issues.
2. Completion of activities: Ensure all Technical Services activities are appropriately documented and airworthiness records are maintained on relevant systems (IT/paper based). Ensure all Technical Services activities are performed by suitably qualified, experienced and authorised personnel. Ensure the integration of Technical Services activity within the business, including the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team.
3. Procedure/standards: Compliance with the CAME, its associated procedures and standards, and any other company procedures and standards. Agree and enact change to these procedures and standards as required.
4. Safety Management System: Understand and apply human factors and error management philosophies to all maintenance activities. Understand the risks associated with maintenance activities and the means by which they are mitigated and managed.
5. Continuing Airworthiness Assurance (Quality): Management and application of the CAA system within airworthiness records, including supporting audits, responding to findings related to reference data, configuration and lifting exceptions in a timely manner and providing relevant information into the appropriate reviews.
6. Statutory / Regulatory & Legislative requirements: Able to demonstrate an appropriate level of understanding and application of the relevant continuing airworthiness regulatory framework. Support the implementation of any regulatory driven changes into the maintenance activities. Ensure compliance with all other requirements, e.g. ITAR, EaPW, ISO, etc.
7. Contractual Requirements: Comply with all applicable contractual requirements.

• Recent extensive experience within a Maintenance & Support environment, including significant direct experience of supporting or maintaining fleets of aircraft, including technical management, planning and scheduling. Or recent proven experience as a Team Leader in a related discipline, such as Reliability Programme management or Maintenance Programme development.
• It is essential to have operational experience of IT Hardware management, data integrity and configuration control.
• It is essential to have operational experience of IT Operating Systems and associated software:
• Microsoft Server Products.
• Oracle.
• McAfee.
• It is desirable to have 5 years experience in an IT Hardware maintenance, integrity and configuration role with exposure to a customer environment.
• It is essential to have proven experience in managing relations across multiple organisations.

• Human Factors- Standard Course Specification.
• E&PW Awareness- Standard Course Specification.
• ITAR Awareness- Standard Course Specification.
• IT Literate.
• Driving licence.