Engineer - Service Management (UAE National Only)

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Purpose

The Engineer is responsible for enhancing the monitoring of the Business-Critical applications of the enterprise and aligning with the standards and policies defined by the Enterprise Tools and CSI department. The Engineer will serve as an SME to increase tool adoption, define procedures, govern monitoring processes and practices, along with conducting and scheduling required training for organizational development and adoption.

Qualifications

Job knowledge, skills & experience:

1. Overall 1+ years of experience working within a large enterprise consisting of large and diverse teams.
2. Knowledge of APM and Monitoring technologies.
3. Knowledge of AppDynamics and Splunk will be an additional benefit.
4. Good knowledge of solutions like PowerBI, ServiceNow reporting module, Confluence, and Jira for data extraction and dashboard creation.
5. Good knowledge of ITIL processes and monitoring best practices.

Technical Skills:

APM Tools – AppDynamics, Splunk

Certifications (preferred):

1. AppDynamics Certified Associate Administrator
2. ServiceNow certified
3. Power BI certified

Behavior Skills:

1. Independent, self-driven, and able to bring ideas to the table.
2. Ability to make decisions and drive changes.
3. Excellent communication skills and able to communicate with senior stakeholders as well as with technical teams.