Engagement coordinator- Facility

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Job Responsibilities:

• Welcome customers on arrival and deal efficiently with enquiries and any complaints.
• Understand customer's needs and provide them with personalized solutions.
• Provide information pertaining to all community services.
• An approach to work, which puts the customer, centre-stage and emphasizes personal responsibility for the team's results.
• Understanding the values and culture of the company and how they influence what we do.
• Ensure the office is always kept in an orderly fashion.
• Maintain high standards of personal hygiene and adhere to grooming standards at all times.
• Always ensure customer satisfaction, while maintaining company policies and standards.
• To take over the tasks of the fellow engagement coordinator in their absence.
• Complete additional tasks as assigned from time to time by their line manager. This may include training and meeting attendance.
• Conduct daily random courtesy calls.
• Encourage and invite customers to complete our online survey.