End User Support Engineer- Arabic Speakers

We have a new opportunity for the role "Desktop Support Engineer" with one of our clients. Interested candidates should share their updated resume to [HIDDEN TEXT].

Role: Desktop Support Engineer

Duration: 1 yr ext (long term)

Nationality: Arabic nationality preferred

Client Location: Abu Dhabi

FYI: - Drivers license (MANDATORY)

Good knowledge of desk side operations and networking.

The client is asking questions related to new architecture (meeting rooms, health checks, asset management, patching, O365 operations, etc.)

Experience/Knowledge:

1. At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guidelines.
2. Excellent technical knowledge of PCs and desktop hardware.
3. Working technical knowledge of current protocols, operating systems, and standards.
4. Ability to operate tools, components, and peripheral accessories (DOT Matrix, Network, MFP, and ID Card Printers).
5. Software and hardware troubleshooting skills.
6. Able to operate effectively in a team environment with both technical and non-technical team members.
7. Able to operate with minimal supervision.
8. Able to manage time effectively, set priorities appropriately, and schedule calls.
9. Able to maintain a professional demeanor under stress.
10. Able to operate within customer standard operating procedures.

Skills Essential:

1. Working knowledge of the following Manage Engine Tools Set:

• Manage Engine Desktop Central Enterprise Edition 9.0
• Manage Engine OS Deployer 4.0
• Manage Engine Mobile Device Management
• Microsoft Windows 2008/2012 Terminal Server

Interested candidates should send their CV along with the following details:

1. Expected salary:
2. Visa/Work Permit:
3. Notice Period:
4. Current Location: