End User Support Engineer

Job Title: End User Support Engineer
Job code: JPC - 3662
Location: Abu Dhabi, UAE
Experience: 3 to 5 years
Language: Excellent in English
Education: Bachelor's Degree in Information Technology, Computer Engineering or equivalent

Job Description

1. Experience in the use of IT Service Desk Management (ITSM) tools & software (e.g. ManageEngine, ServiceNow).
2. Certification on ITIL Operational Support and Analysis (OSA), CCNA, MCSA or MSCE is desirable.
3. Install, configure, and maintain new device components and software applications for end users.
4. Remove, replace, upgrade or repair existing or aging equipment and applications as necessary.
5. Provide higher-level IT support with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem.