EN - Reservation Agent

Bring your passion for hospitality and guest experiences to our team where you'll help our guests start their journey with a smile. Let's make every booking unforgettable together!

THE MISSION

1. Be the Booking Guru: Manage reservations like a pro ensuring every guest feels special from their very first inquiry.
2. Anticipate Their Every Wish: Customize reservations to fit each guest's unique preferences making them feel like VIPs before they even arrive.
3. Keep It Cool Under Pressure: Handle last minute changes requests and cancellations like the calm collected rockstar you are.
4. Be the Walking Encyclopedia of Rooms: Stay up to date with room details promotions and special packages so you can always offer the perfect solution.
5. Be a Communications Superstar: Work closely with the front office sales and other departments to ensure seamless guest experiences.
6. Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests.
7. Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency.
8. Be the Ultimate Problem Solver: No challenge is too big; your creativity and resourcefulness save the day every time!

Qualifications :

• MADE FOR YOU ONLY IF

  You're calm and collected: Pressure doesn't faze you; you're always one step ahead of the game.
  You're a beacon of integrity: Honesty and professionalism are second nature to you.
  Transparency is your style: Your work is as clear as our freshly cleaned windows; no hidden surprises.
  You own your oops: Mistakes? You own them, learn from them, and keep moving forward.
  You value fairness: Doing things the right way is how you roll; always with honesty and respect.
  You're a vault of confidentiality: Guest details are safe with you; what happens in Mama Shelter stays in Mama Shelter.

  YOUR LITTLE EXTRAS:

  You deliver every time: When you commit, you see it through to the finish line.
  You're a team player (and a solo star): Whether you're collaborating or working independently, you always shine.
  Your vibe lifts the room: Positive, approachable, and ready to bring the good energy.
  You build connections: You know your guests and teammates and those relationships matter.
  You've got everyone's back: We're all in this together making magic happen as a family.

Additional Information :

We're sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus: After the successful telephone interview we will see you at Mama; be ready!

Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome.

Remote Work :

No

Employment Type :

Full-time