Emirati Freshers - Dubai (Customer Service Executive)

Job Responsibilities

• Act as the first point of contact for customers, addressing inquiries and resolving issues with a friendly demeanor.
• Maintain up-to-date knowledge of products and services to provide accurate information and recommendations.
• Log customer interactions and feedback in the system to ensure seamless service and follow-up.
• Assist in managing customer accounts, ensuring all information is accurate and up-to-date.
• Collaborate with team members to improve service processes and enhance the overall customer experience.
• Handle complaints with empathy and professionalism, ensuring that resolutions align with company policies.
• Educate customers on product features and benefits to enhance their understanding and satisfaction.
• Participate in training sessions to continually develop your skills and stay informed about company updates.
• Monitor customer feedback on various platforms to identify areas for improvement.
• Contribute to a positive team environment by sharing insights and supporting colleagues in achieving service goals.

Desired Candidate Profile

• Recent graduates with a Bachelor's degree in Business Administration, Marketing, or related fields.
• No prior work experience required, but internships in customer service are a plus.
• Emirati nationality is preferred to align with local workforce initiatives.
• Fluency in Arabic and English is essential for effective communication with diverse customers.
• Strong technical skills with proficiency in customer relationship management (CRM) software.
• Excellent verbal and written communication abilities to convey information clearly.
• Demonstrated problem-solving skills to address customer issues efficiently.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A positive attitude and a genuine desire to help others succeed.
• Flexibility to work various shifts, including weekends and public holidays, as needed.