EK Ground Dispatcher

Position: Senior Emirates Dispatch Representative

Company: EKAS

EKAS was started in 2000 with some 200 staff who moved over from Dnata in 2010. The department is now the largest ground-based department in the airline with some 4000 staff, half of whom are based in Dubai and half in our outstations.

As the senior Emirates dispatch representative, you will coordinate all functions of each aircraft turnaround, driving and motivating those involved to achieve safe and punctual departures of Emirates flights whilst maximizing the payload, in compliance with all regulatory requirements. Act as the primary point of contact at the aircraft for all Group stakeholders, Government departments, and external agencies such as DNATA, DCA, Flight Operations, and Service Delivery.

In this role, you will:

1. Makes decisions on key operational issues such as the offload of passengers and/or baggage and cargo to ensure that the Emirates flight schedule is maintained in accordance with the published precision timing schedule (PTS). Takes accountability for, and has authority to make decisions on the acceptance of last minute or delayed loads that could potentially delay flight departures.
2. Responsible for ensuring safety compliance standards are practiced by all Ground Service providers involved in activities on or around the Emirates aircraft.
3. Ensures that all passenger and deadload details are reconciled against actual loading/boarding and accounted for on the flight Load sheet prior to release of the aircraft.
4. Plans a strategy for flight departures prior to commencing any precision timing activities after seeking and interpreting a full flight briefing via Emirates Hub Control Centre (HCC).
5. Manages the departure flight process by leading the EK and dnata teams with a can-do attitude that inspires those around them.
6. Maintains full contact with Hub Control Centre in the NCC via the tetra radio network and/or the personal digital assistant (PDA).
7. Through ongoing relationships with flight handling agencies, identify and recommend improvements to procedures and/or standards of safety and security.
8. Has full autonomy in the allocation of delay codes and timings for any off-schedule departures.

Qualifications & Experience

To qualify for the role, you must meet the below requirements:

1. 12 years of schooling or equivalent.
2. 5+ years experience in Airport Operations.
3. Valid UAE driving license or a valid driving license approved by their home country eligible for conversion.
4. Successful completion of the Emirates Principles of weight and balance and/or Advanced Load Control training (or external equivalent) is a desirable qualification.
5. Experience in Airline/Handling experience either above or below the wing in a major international airport.
6. Previous experience of coaching on either a formal or informal basis is essential.
7. Ability to work under pressure.
8. For training role, leadership capability and the ability to act as a role model for new and junior staff is essential.