Specialist Services

Responsibilities:

• Responding to customer queries, complaints, and requests via phone, email, or chat.
• Assisting customers with product setup and resolving any technical issues they might experience.
• Informing customers about specialized product functionalities and features.
• Following up with customers to ensure that reported technical difficulties have been resolved.
• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
• Analyzing customer feedback and advising management on areas of improvement.
• Maintaining client accounts and updating billing information as needed.