Concierge Agent

Responsibilities:

1. Assist guests with all inquiries both hotel and non-hotel related.
2. Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
3. Maintain good relationships with Airport Concierge.
4. Maintain good relationships with retailers and other service providers within the vicinity and ensure that information on their promotions is up to date.
5. Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
6. Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards.
7. Consult Log Book for information/requests left by outgoing shift.
8. Manage incoming guest mail, messages, facsimiles, and special deliveries.
9. Manage all transportation requests.
10. Manage outgoing guest mail, courier services, and parcel postage as requested by guests.
11. Maintain order and security of guest keys and other selected keys kept in Front Office ensuring key issue policy is followed.
12. Receive telephone calls and take messages for guests who are out.
13. Conduct all of the above in accordance with the hotel's policy while adhering to Raffles Behavioural Standards.

Personal Attributes:

1. Good English language verbal communication skills.
2. Ability to work cohesively with coworkers and managers as part of a team.
3. Ability to be attentive to guest needs, remaining calm and courteous at all times.
4. Ability to promote positive relations with hotel residents and patrons.
5. Ability to exercise good judgment with difficult guests.
6. Understanding and ability to work in a multicultural environment.

Qualifications:

1. Secondary/High School education.

Experience:

1. Minimum two years experience as a Concierge or in a related position.

Remote Work: No

Employment Type: Fulltime