Internal Service Advisor

JUMEIRAH

Dubai

AED 50,000 - 200,000

Job description

Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Burj Al Arab standards.
Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge).
Recognize guest dissatisfaction promptly and take action to resolve the situation according to the individual level of responsibility.
Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
Represent the venue: first and last point of guest contact entrusted with their welcome and fond farewell.