Onboarding Specialist

Roles and Responsibilities

• Once a restaurant has agreed to partner with us, you’ll own the relationship until they’re live and ready to accept orders. This will include retrieving onboarding details, uploading them to our systems, and helping them to get set up, handling any issues they have around launch.
• You’ll work cross-functionally with our Sales, Production, and Account Management team to ensure our new restaurants can seamlessly transition into their partnership with Deliveroo.
• Work with the Partner Services team to refine and hone our processes.
• Ensure restaurants are fully comfortable with our processes and systems so that they can make the most of their new partnership.

Requirements

• You MUST BE a UAE NATIONAL.
• A strong phone presence with excellent communication skills.
• Highly organized and detail-oriented mindset.
• Experience in account management, sales, or customer service is a plus!
• Ability to take ownership and work within demanding targets.
• Emotional intelligence and empathy.
• Get up and go attitude.

What You Will Be Doing:

• Assist the commercial team in onboarding new restaurant partners.
• Responding to emails and calls from our restaurant partners.
• Administrative assistance to restaurant partners until they go live.
• Resolving restaurant complaints via email or phone until they go live.
• Building relationships with new restaurant partners.
• Help the new restaurant partners with scheduling installation and training.
• Meet your KPI requirements.
• Onboarding Coordination: Manage the end-to-end onboarding process for new partners, ensuring all steps are completed smoothly.
• Documentation Management: Prepare and manage all necessary documentation, including contracts, agreements, and compliance paperwork.
• Training and Support: Provide training and resources to partners to help them understand processes, tools, and systems they will use.
• Communication: Serve as the primary point of contact for partners during the onboarding phase, addressing questions and concerns.

Desired Candidate Profile

• Communication Skills: Excellent verbal and written communication skills to effectively interact with partners and internal teams.
• Organizational Skills: Strong organizational abilities to manage multiple onboarding projects and timelines simultaneously.
• Attention to Detail: Meticulous attention to detail to ensure all onboarding documentation and processes are accurate and complete.
• Customer Service Orientation: A focus on providing excellent service to partners, addressing their needs and concerns promptly.
• Problem-Solving: Ability to identify issues during the onboarding process and implement solutions effectively.
• Project Management: Skills in managing onboarding projects, ensuring they are completed on time and meet quality standards.
• Technical Proficiency: Familiarity with onboarding software and tools, as well as data entry and management.
• Team Collaboration: Ability to work collaboratively with cross-functional teams, including sales, legal, and compliance departments.